In-house training

Module I. Overview of Performance Management and the Balanced Scorecard

• Introduction to performance management
• Strategic priorities for 2009-2010?
• Balanced Scorecard Concepts
• Reasons for undertaking a balanced scorecard project
• Advantages of using BSC performance systems
• The benefits of the balanced scorecard as part of an integrated performance management system
• Core principles of creating a High Performance Organisation (HPO)
• Understanding the design principles to be used in the development of a BSC
• Indicators of successful scorecard projects

Module 2. Building the Balanced Scorecard

• The methodology for building and implementing a balanced scorecard project
• Developing your organisation’s strategic themes and perspectives
• Process development
• Developing objectives and performance drivers from strategic goals
• Building scorecards
• Strategic mapping - developing cause-effect relationships among the objectives
• Choosing performance measures and targets
• Choosing initiatives

Module 3. Implementing the Balanced Scorecard

• Implementation issues
• Aligning strategy and work throughout the organisation
• The importance of alignment
• Developing an internal and external communication plan
• Cascading the scorecard throughout the organisation
• Employee motivation
• Linking strategy to resource decisions
• Linking performance to rewards
• Scorecard roll out, training, and change management
• Using performance information to improve organisation performance

Module 4. Cascading and aligning the BSC

• Cascading issues
• Aligning strategy and work throughout the organisation (continue from last session)
• Collecting, verify and validating performance data
• Transforming data into information
• Software options for managing performance information

Module 5. Automating the BSC (LVS)

This module will take the Balanced Scorecard to the next level. By allowing your organisation to clearly and concisely manage key performance indicators and create relevant Strategy Maps linking overall strategy to underlying objectives.

• Reasons for implementing BSC software
• Selection criteria when choosing BSC software
• Hints before automating the BSC
• Presentation of BSC Software