Balanced Scorecard Practitioner Certificate
3 Day Interactive BSC Course, Stellenbosch, South Africa
7-9 March 2012
1. Balanced Scorecard Certificate
The Balanced Scorecard Institute of South Africa™ (BSCI), Balanced Scorecard Africa™(BSCA) and the Balanced Scorecard Institute of the UK™ (BSC-UK) have launched the South African Accredited Certificate Programme in BSC Implementation and Alignment, namely the Balanced Scorecard Certificate. The aim is to calibrate our customised Balanced Scorecard and strategy management offering among South African, southern African and African consultants, business trainers, coachers and management practitioners and to support them in successfully implementing these business solutions to their clients.
The BSCI, BSCA and BSC-UK will support and add value to advertising and marketing access to your current and future clients and stakeholders. We are extremely focused on these value-based offerings and our joint partnership will build your competencies and skills and increase your visibility in our fast growing African market for strategy crafting, execution and strategic alignment solutions. The course will be taught in an interactive manner, using lectures, lessons learned, practical examples, case studies, software demonstrations, and shared participant experiences. The goals of this course are to: introduce the basics of business strategy, demonstrate new strategy tools, learn how to build, implement and manage with a balanced scorecard performance management system, and help participants develop necessary skills and knowledge to implement a scorecard. This course includes six modules:
| DAY | MODULE | READINGS/CASES |
|---|---|---|
| Day 1 | Module I: Business Strategy and Strategy tools | |
| 09:30 | Registration | Strategic management: Integration and strategic alignment Can you say what your strategy is? |
| 10:00 | Setting the scene | |
| 10:30 | Business Strategy | |
| Strategy Planning: Development and Execution | ||
| 13:00 | Lunch | |
| 14:00 | Strategy tools | |
| 15:00 | Application of tools | |
| 16:00 | Homework and Readings | |
| Day 2 | Module 2: Overview of the Balanced Scorecard (BSC) | |
| 09:00 | Intro to performance and performance management | Balanced Scorecard Usage 2010. 2GC Active Management Developing and using BSC performance systems: A balancing act |
| 10:00 | Reasons for undertaking a BSC project | |
| 10:30 | Laws of BSC The benefits of the BSC as an integrated PMS |
|
| 13:00 | Lunch | |
| 14:00 | Module 3: Building the BSC | |
| 15:00 | The methodology | |
| Strategic themes and perspectives Developing practical objectives and performance drivers | ||
| 16:00 | Homework and Readings | Strategy mapping in the public sector |
| Day 3 | Module 4: Mapping the Balanced Scorecard | |
| 09:00 | Strategy mapping and performance contracts | Manpower Australia: Using Strategy Maps and the Balanced Scorecard Effectively
Implementing the BSC at Lloyds TSB |
| 10:00 | Cause and effect relationships | |
| 10:30 | Practical session | |
| 13:00 | Lunch | |
| Module 5: Implementing and Aligning the Balanced Scorecard | ||
14:00 |
The strategy map and employees’ contribution | |
| Link between map and alignment | ||
| Module 6: Automating the Balanced Scorecard | ||
| 16:00 | Business Principles of automation | Automating the BSC- selection criteria to identify appropriate software This session will be a wrap up with questions and answers about the course, follow up, and certification. |
| Why automation? | ||
| Assignments, assessments, | ||
| 17:00 | Course evaluation | |
| Closing matters and feedback session | ||
2. Training Modules
Module 1: Business Strategy and Strategy tools
- Strategy Planning Processes: Development and Execution
- Vision, mission, values
- Generic strategies
- Internal and external analyses
- Creating a strategy focused organisation
Various strategy tools will be demonstrated
Module 2: Overview of the Balanced Scorecard (BSC)
- Introduction to performance management and measurement
- Definitions and the Balanced scorecard history
- Reasons for undertaking a balanced scorecard project
- Similarities and differences among BSC and other performance systems
- Advantages of using BSC performance systems
- The importance and challenges of intangibles in performance management
- Key questions the BSC seeks to answer
- Challenges to measuring up against new performance dynamics
- The benefits of the balanced scorecard as an integrated performance management system
- Understanding the 5 core principles of creating a strategically focused organisation
- Understanding the design principles to be used in the development of a balanced scorecard
Benchmark strategy development and execution. Cases and sample BSC performance measures will be used
Module 3: Building the Balanced Scorecard
- The methodology for building and implementing a balanced scorecard project
- Developing your organization’s strategic themes and perspectives
- Developing objectives and performance drivers from strategic goals
- Building your organisations’s scorecard
- Strategic mapping - developing cause-effect relationships among the objectives
- Choosing performance measures, targets, and thresholds
- Choosing initiatives
- Meeting the challenges of scorecard systems and indicators of successful projects
Cases and practical real life scorecard examples will be discussed
Module 4: Mapping the BSC
- The strategy map and employees’ contribution to the success of the business
- Strategy mapping as part of business alignment and sustainability
- Link between map and balanced scorecard and performance contracting
- Examples of organizations in airline, healthcare, flammable liquid, public service industries
Cases, strategy maps KPI examples will be discussed
Module 5: Implementing and Aligning* the Balanced Scorecard
- Implementation and cascading issues
- Aligning strategy and work throughout the organization
- Collecting, verify and validating performance data
- Transforming data into information
- Cascading the scorecard throughout the organization
- The use of KPIs and how to get 100% alignment between KPIs and the corporate objectives
- Linking strategy to resource decisions via the strategy map and KPIs
- Linking performance to rewards
- Scorecard roll out, training, and change management
- Using performance information to improve organization performance
* Full alignment is when everybody in the organisation can see his or her contribution to the strategic objectives of the business
The Performance Tracker and alignment matrix will be discussed
Module 6: Implementing the BSC using Balanced Scorecard Software
This session will address how the use of Performance Management software impacts on an organisation’s strategy, factors to consider in evaluation of automation alternatives, and the key issues surrounding integration of source data systems. The software will take the Balanced Scorecard to the next level. By allowing your organisation to:
- Clearly and concisely manage key performance indicators
- Create relevant Strategy Maps linking overall strategy to underlying objectives
- Improve accountability enterprise-wide by assigning owners to individual measures
- Easily interpret performance using colour-coded performance indicators to quickly identify areas that require improvement
- Go beyond merely measuring financial performance to acquire a more holistic view of overall performance, as per the Balanced Scorecard concept
Performance Software will be demonstrated
3. Benefits for BSCI Accredited Practitioners
We negotiated the following benefits for our BSCI Accredited Practitioners:
- Being listed on BSCI website as an accredited BSC practitioner;
- Access to selected BSCI intellectual property;
- Possibility to earn commissions from reselling our products;
- Discount on the Annual Executive BSC Reader
- Discount on attending the Annual BSC Conferences
- We negotiated the following benefits for our BSCI Accredited Practitioners:
- Being trained by BSCI and BSCA practitioners and management experts;
4. Accreditation process
The SA-based accreditation process consist of the following phases that businesses, organisations and individuals have to successfully complete in order to be granted the Balanced Scorecard Certificate:
- Complete the 3 day BSCI Practitioner training programme in Cape Town or Johannesburg or as requested on the African continent; and
- Pass a BSCI accredited scientific assignment based on the Practitioner training.
- The assignment is to “Develop, Execute and Align a BSC strategy and Performance management system within an African-based organization, company or closed corporation”.
This three day training camp includes the following documentation:
- BSC Reader (2012)
- Crafting and Executing Strategy (2011). Book by Johan Hough, Art Thompson, Lonnie Strickland and John Gamble
- Strategy mapping and South African cases
- Assignment and assessment of competence
The following BSCI tools will be discussed and demonstrated:
BSCI Process Flow, BSCI Alignment Matrix©, BSCI Performance Tracker™, BSCI Alignment Matrix©, and BSCI Value Curve©
Practical examples of current South African and African BSC implementations will be showcased and the automated solution (SuccessFactors) will also be demonstrated.
Only successful candidates will be awarded the Accredited Balanced Scorecard Certificate. Successful graduates may add “BSC practitioner” to their names and cv’s.
5. Training And Accreditation Fees
Balanced Scorecard Certificate
Cost: R20 000 per person plus VAT (Excluding travel and accommodation)
Accreditation, Registration and Enquiries: johan@balancedscorecardsa.co.za